We reply to all support enquiries within 2 business day (AEST/AEDT, Monday–Friday). Support is in English only.
Check the FAQ first
Most common questions about points, visa subclasses, and documents are answered here.
Run a new diagnostic
Re-run your points assessment after updating your profile or uploading new documents.
Find a migration agent
Browse registered MARA agents for complex visa matters, refusals, or employer sponsorship.
Check visa processing times
Current processing times are published directly by the Department of Home Affairs.
Privacy Officer
For data deletion requests, consent withdrawal, or OAIC-related enquiries, email nexusai890707@gmail.com directly.
Document Translation
Support is in English only. For Korean, Japanese, Chinese, or Hindi document queries, NAATI-certified translators are available via our My Translations (NAATI).